Refund Policy

1. How payments are processed

DeepLedger subscriptions are sold by DeepLedger. Payments are processed by Stripe, our payment processor. Refunds are issued to your original payment method.

2. Free trial and subscription payments

Your 14-day free trial starts when you create your DeepLedger workspace, with no credit card required. Use the trial to evaluate the service before subscribing. If you subscribe with more than 2 days left in your trial, your first charge is on the day your trial ends. Otherwise, you're charged when you subscribe.

Subscription payments, including renewals, are generally non-refundable. We do not provide refunds for a change of mind, unused access or a partially used billing period, except as described below.

This policy does not limit refunds or withdrawal rights required by applicable law, or rights granted at the time of an earlier purchase. We may also approve refunds at our discretion.

3. Cancellations

You can cancel any time in Settings → Billing → Manage billing, or email hello@deepledger.ai for help. Cancellation stops future charges; your subscription stays active through the end of the period you already paid for. Cancel before your next renewal to avoid another charge. Cancellation does not itself entitle you to a refund. Disconnecting QuickBooks or stopping use of DeepLedger does not cancel your subscription. We delete your DeepLedger workspace data 30 days after your paid service ends following cancellation. Export anything you need before then. Your QuickBooks Online records are not deleted.

4. Adding and removing companies

Subscriptions are per company. Assigning or changing a company plan requires your confirmation of the charge or account credit. Mid-period changes are prorated. Credits apply to future invoices and are not cash refunds. To remove your last paid company, cancel the subscription in Manage billing; access continues through the paid period without a partial-period refund. Disconnecting a company does not change its billing plan.

5. Billing errors and service issues

If you see a duplicate or incorrect charge, contact us so we can investigate and arrange a refund of any confirmed overcharge. If a technical issue prevents you from using the service as described, contact us for help. If it cannot be resolved, you can request a review under this policy and applicable law.

6. How to reach us

Email hello@deepledger.ai with your account email and, if you have it, the invoice number. We reply within two business days.