Refund Policy
Last updated: August 23, 2026
1. Our merchant of record
DeepLedger subscriptions are sold by Paddle.com, our merchant of record. Paddle handles payment processing, invoices, and sales tax. Refunds are issued through Paddle to your original payment method.
2. 14-day money-back guarantee
If DeepLedger is not right for you, contact us within 14 days of your first payment and we will refund it in full. No questions, no hoops.
3. Cancellations
You can cancel any time from Settings or by emailing us. Cancellation stops future charges; your subscription stays active through the end of the period you already paid for. We do not issue partial refunds for the remainder of a billing period after the 14-day window, except where the law of your country requires it.
4. Adding and removing companies
Subscriptions are per company. Adding a company mid-period is prorated automatically; removing one credits the unused time against your next invoice. These adjustments are handled by Paddle and appear on your invoices.
5. Billing errors
If we ever bill you incorrectly, tell us and we will refund the difference promptly, whatever the 14-day window says.
6. How to reach us
Email hello@deepledger.ai with your account email and, if you have it, the invoice number from Paddle. We reply within two business days.