How to Turn Off Intuit Intelligence in QuickBooks Online

Q: How do I stop the Intuit Intelligence panel from opening automatically?

Open the Intuit Intelligence panel and enter Turn off the AI assistant. Intuit also documents Stop showing me this, Stop opening this panel automatically, and Disable Intuit Intelligence. Closing the panel with the X keeps it closed only for the rest of that session.

Q: How do I turn off AI follow-up on transaction questions?

Open Inbox, select the three-dot menu, choose Manage settings, edit the Messages section, and switch AI follow-up off. Intuit says this follow-up is on by default. The setting applies to transaction information requests, not the entire Intuit Intelligence product.

You can stop the Intuit Intelligence companion panel from opening automatically in QuickBooks Online. Open the panel and enter:

Turn off the AI assistant.

Intuit also documents these commands: Stop showing me this, Stop opening this panel automatically, and Disable Intuit Intelligence. If you only select the X, Intuit says the panel stays closed for the rest of that session.

That is not a master off switch for every AI feature. Intuit's current help pages describe separate controls for the companion panel, Inbox alerts, transaction-question follow-ups, and individual automations. The exact controls you see depend on your QuickBooks product, plan, role, and account configuration.

Intuit Assist was the earlier name many people still search for. Current QuickBooks documentation uses Intuit Intelligence, so this guide uses that name while preserving the answer for both searches.

Choose the control that matches the interruption

What you want to stop	Current control	What the control does not establish
Companion panel opening automatically	Open Intuit Intelligence and enter Turn off the AI assistant or one of Intuit's other documented stop commands	It does not document a product-wide AI opt-out
Companion panel for this session	Select the X on the panel	Intuit says this lasts for the rest of the current session
Proactive Intuit Intelligence messages in Inbox	Inbox > three dots > Settings > Messages, then turn Intuit Intelligence off	This is an eligible-company Inbox setting, not a global switch
AI follow-up on transaction information requests	Inbox > three dots > Manage settings > Messages > Edit, then turn AI follow-up off	It applies to replies on transaction questions
A scheduled Custom Automation	Open Intuit Intelligence, then Automation Hub, and pause, resume, edit, or delete the individual automation	Changing one automation does not hide the assistant or stop other automations
Automatic invoice reminders	Settings > Account and settings > Sales > Reminders, then turn off Automatic invoice reminders	This controls reminders, not all Payments AI suggestions
AI-written invoice email suggestions	Create the invoice, select Save and Send, then choose your default subject and body instead of the suggestion	This sets an email preference, not a product-wide AI control

Start with the row that matches what you are seeing. Changing unrelated account settings can create more work without stopping the feature that bothered you.

Stop the companion panel from opening

Intuit's current Intuit Intelligence guide gives primary and company admins two different controls:

Select the Intuit Intelligence icon to open the companion panel.
Enter Turn off the AI assistant in the chat.
Sign out, start a new session, and return to the page where the panel used to open.
If it still opens automatically, note the page, company, user role, and the exact wording of the response before contacting QuickBooks support or submitting feedback.

The third step is a practical verification, not an Intuit requirement. It distinguishes the documented persistent stop command from simply closing the panel for the current session.

If you only want the panel out of the way temporarily, select the X. Intuit says this keeps it closed for the rest of your session. It does not say that closing the panel changes any other Intuit Intelligence feature.

Turn off proactive Inbox alerts

QuickBooks has a separate Intuit Intelligence setting in its Inbox. According to Intuit's Inbox settings guide, this proactive assistant is for QuickBooks Online Plus and Advanced users who do not have an accountant connected.

For an eligible company:

Open Inbox from the QuickBooks header.
Select the three-dot menu.
Select Settings.
Select Messages, turn Intuit Intelligence off, then save.

Intuit currently limits this Inbox setup to the company's primary admin. If the control is missing, confirm the subscription, your company role, and whether an accountant is connected before assuming the setting is broken.

Turn off AI follow-up on transaction questions

Transaction information requests have their own AI follow-up switch. This feature can review a reply and ask another question about a bank transaction. Turning it off does not disable the companion panel or other suggestions.

Follow Intuit's current transaction information request instructions:

Open Inbox.
Select the three-dot menu, then Manage settings.
In Messages, select Edit.
Turn AI follow-up off.

Intuit says AI follow-up is on by default. After changing it, use a non-sensitive test request if you need to verify that the follow-up no longer runs.

Review active automations separately

Intuit Intelligence can also create scheduled Custom Automations. A panel setting cannot safely be assumed to pause them.

Open Intuit Intelligence, go to Automation Hub, and review each active automation, its schedule, and its past activity. Intuit's Custom Automations guide documents controls to pause, resume, edit, or delete an individual automation.

Before pausing or deleting an automation, record what it does and who relies on its output. Afterward, check its schedule and activity history rather than relying only on the status label.

Turn off invoice reminders or late fees at their source

Some Payments AI suggestions lead into existing QuickBooks sales settings. If the actual problem is an automatic reminder or late fee, change that feature directly:

For invoice reminders, open Settings > Account and settings > Sales > Reminders, edit the section, and turn off Automatic invoice reminders.
For late fees, open Settings > Account and settings > Sales > Late Fees, then turn the feature off or change it.
For an invoice email, create the invoice, select Save and Send, then choose your default subject and body instead of the AI suggestion. Intuit says QuickBooks remembers that choice for future invoices.

Those paths come from Intuit's current Payments AI guide. They do not remove every AI suggestion from invoices.

If the setting is missing or does not stick

Check these four things before repeating the same toggle:

Role: Intuit currently describes the companion-view controls for primary and company admins. The proactive Inbox setting is narrower and requires the primary admin.
Plan and product: Inbox controls and some AI features are limited to specific QuickBooks Online plans. Intuit Accountant Suite and Intuit Enterprise Suite can have different paths.
Feature: The companion panel, proactive Inbox messages, transaction follow-up, automations, reminders, and late fees each have their own control.
Account configuration: A connected accountant changes eligibility for the proactive Inbox assistant. Record the label you actually see instead of forcing instructions for a different interface.

If the documented control still fails, capture the company type, plan, user role, page, and exact result. Use Settings > Feedback for a product request or contact QuickBooks support for behavior that differs from the current help page. Do not include customer financial details in a screenshot unless support specifically requires them and you have approved that disclosure.

Turning off a feature is not a privacy deletion request

Closing a panel or pausing an automation controls product behavior. It does not, by itself, document that chat history was deleted or that Intuit stopped every use of company data.

Review Intuit's current privacy statement and account privacy controls for data-use or deletion questions. If your concern is what happens when QuickBooks data is sent to a separate AI client, that is a different data path, governed by that provider's terms and settings.

Frequently asked questions

Can I turn off Intuit Intelligence completely in QuickBooks Online?

Intuit's current help does not document one master switch that disables every Intuit Intelligence feature. It documents separate controls for the companion panel, Inbox alerts, AI follow-up on transaction questions, and individual automations. Availability depends on your product, plan, role, and account configuration.

How do I stop the Intuit Intelligence panel from opening automatically?

Open the Intuit Intelligence panel and enter Turn off the AI assistant. Intuit also documents Stop showing me this, Stop opening this panel automatically, and Disable Intuit Intelligence. Closing the panel with the X keeps it closed only for the rest of that session.

Can I turn off Intuit Intelligence alerts in the QuickBooks Inbox?

For an eligible QuickBooks Online Plus or Advanced company, a primary admin can open Inbox, select the three-dot menu, open Settings, select Messages, and turn Intuit Intelligence off. This controls the proactive Inbox assistant described by Intuit, not every AI feature in QuickBooks.

How do I turn off AI follow-up on transaction questions?

Open Inbox, select the three-dot menu, choose Manage settings, edit the Messages section, and switch AI follow-up off. Intuit says this follow-up is on by default. The setting applies to transaction information requests, not the entire Intuit Intelligence product.

Why do I not see the same Intuit Intelligence settings?

Controls vary by QuickBooks product, subscription, admin role, and connected-accountant status. Intuit says the companion-view control is currently for primary and company admins, while the proactive Inbox setting is limited to primary admins of eligible Plus and Advanced companies.

Does turning off the panel delete Intuit Intelligence chat history?

No deletion is documented as part of closing the panel or stopping it from opening automatically. Treat chat history, feature visibility, automations, notification settings, and data or privacy requests as separate controls.